Frequently Asked Questions

Find answers to common questions about Loanspot.ca, how our platform works, and what to expect when applying for loan options in Canada.

If you are looking for help with offers or application steps, please review the relevant section below before contacting support.

General Questions About Loanspot.ca

Do you charge a fee?

No we do not! Please note that we never requests fees in advance.

Loanspot.ca is a lead referral company, not a lender. You will be sent to lenders to help you get the funds you need!

Yes. Loanspot.ca serves Canadian residents only, and all lenders in our network operate within Canada.

Questions About Applying for a Loan

What happens after I submit an application?

After you apply, your information is reviewed and matched with lenders in our network. If you are eligible, you may see loan options presented by third party lenders.

Submitting an application does not mean you must accept a loan.

The lenders that you apply for once you log into the portal and apply for it will be in contact with you within 24-48 business hours.

If you are currently in bankruptcy or a consumer proposal.

If you are currently unemployed or don’t have a steady work history.

If the lender cannot confirm employment or determine income is not sufficient to pay back the loan.

If the information on your application turns out to be incorrect or cannot be confirmed.

If you cannot provide the documents required to process the application.

If you have too many (NSF) charges on your recent bank statements.

If you have too many outstanding loans with other institutions.

Some lenders consider factors beyond credit score, such as income and employment. Approval depends on the lender and your financial profile.

Account and Portal Questions

How do I use the portal?

You are in luck. We created some videos for you to watch to help you. Go here to view them

You can go to this link to reset your password. Click here

You can delete your account by logging into your account page!  After you have logged into the portal. Click on my account than click on Delete Account

Communication and Support

I don't have a phone available. What should I do?

Lenders require a phone number to be available. You will need to have access to use their services.

Great news! There is an unsubscribe button on the bottom of the emails you can click! Once you click unsubscribe you will not get any emails!

If you still have questions, you can reach our team through the Contact Us page. Please note that support cannot influence lender decisions.

Important Information to Know

Loanspot.ca does not guarantee loan approval, rates, or terms. All offers are provided by third party lenders and are subject to their review and criteria.

Always review loan terms carefully before accepting an offer.

we are the best

Why choose us?

Fast and Easy Application

Our 60 second application will allow you to connect to all our lenders in our network!

Many Options

We have over 30+ lenders in our network. With a large selection you will be able to see more offers!

Quick Turn Around Time

Our lenders have the fastest turnaround time in the business.

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