Have a question about Loanspot.ca or need help navigating our platform? Our team is here to point you in the right direction. For help understanding loan offers or how the application works, you may also find answers in our FAQ or how-to videos.
Use this page to contact us if you:
Important: Loanspot.ca does not make lending decisions. Loan approvals and terms are determined by third-party lenders, and our support team cannot influence those decisions. If you're trying to view offers, understand how applications work, or learn why you may or may not see offers, please review our FAQ or how-to videos, where we explain these topics step by step.
Fill out the form below and our team will get back to you. Loanspot.ca is based in Calgary, Alberta, and serves Canadian residents.
Common reasons people contact Loanspot include checking whether a lender is part of our network, asking how IBV protects their banking details, and following up on a referral. Whatever your question, you can contact Loanspot and a real person based in Canada will help — we never sell your information.
When you contact Loanspot you reach our Canadian support team, not a call centre selling loans. We can help you understand how lender matching works, update an application, or answer questions about IBV and your privacy. Most messages get a reply within one business day.
Remember that Loanspot is a free comparison service, not a lender, so we cannot approve a loan or change a lender offer. For general money questions you can also reach the Financial Consumer Agency of Canada. Ready to start? Compare options on the borrowing page or get matched in 60 seconds.
Trying to reach loanspot.ai? That is a different, unrelated company — Loanspot.ca has no connection to it and cannot help with loans made there. See our official notice about loanspot.ai.
When you contact Loanspot, our Canadian support team can help with the questions that come up most often before and after you apply. We are here to make borrowing clearer, not to pressure you into a loan.
Not sure how matching works or whether you qualify? Contact Loanspot and we will explain how one application is compared against multiple licensed lenders, what income and credit they look at, and how much you may be able to borrow.
Need to update a detail, ask about IBV, or understand how your information is protected? We can walk you through it. Loanspot uses read-only income verification and never sells your personal information.
Because Loanspot is a free comparison service and not a lender, you can contact Loanspot for help understanding your offers, but the lender always makes the final approval decision. When you are ready, compare options on the borrowing page or get matched in 60 seconds.
Trying to reach loanspot.ai? That is a different, unrelated company — Loanspot.ca has no connection to it and cannot help with loans made there. See our official notice about loanspot.ai.
You can contact us by message whenever a question comes up, and a real person on our Canadian team will reply. Many people contact us to ask how lender matching works before they apply, and others contact us after applying to confirm a detail or ask about IBV. Whatever the reason, there is no cost and no obligation to get in touch.
Loanspot.ca proudly serves users across Canada. While our platform operates online, our services and lender network are designed for Canadian residents.
